PAN/TAN application processing at NSDL

AT A GLANCE

The National Securities Depository Ltd is one of the world’s largest securities depositories, and is also an information service provider to the Finance Ministry, Government of India. The Income Tax Dept needed an online system to let citizens apply for their tax IDs (PAN and TAN). NSDL was given the job.

Challenges

The requirement was quite straightforward but comprehensive. The vision of the department which would use this system was quite ambitious: if anything could be done in an integrated, tightly coupled system, then it should be computerised. Therefore the entire workflow, both for the customer facing side and the back-office team, needed to be designed and implemented.

Solutions

Our team designed the entire system from scratch, based on extensive discussions with the actual end-users who would use it. Detailed data samples were gathered in spreadsheet form, mock screens were drawn and shown to get feedback, and the steps of each process in the workflow verified from multiple parties.

The system is developed in Java with an Oracle database back-end, and uses the most current web interface stack popular at the time.

VALUE DELIVERED

NSDL’s division which handles PAN/TAN applications has been using this system for several years, and our team has had an unbroken contract to support and maintain the system. It continues to be one of the mission-critical business units for NSDL, and indirectly to the Income Tax Department, Government of India. In our long track record with NSDL on multiple engagements, this has been one more happy and successful milestone.

The case study above is published purely as a factual example of work done by Remiges Technologies (“Remiges”) for a client, and may contain some views of Remiges. Remiges asserts that the work described above is factually correct. Remiges has no association or relationship with the client other than as vendor and client for the duration of the contract. Nothing here indicates or implies any endorsement, promotion, or support for Remiges by the client or of the work done, nor does it represent the views of the client. Remiges does not represent the client in any capacity.